Support Offerings
Our Support Team is Ready

We’re here to help!

If you need technical support on a product, please make sure you have first exhausted the manual. Most support questions are answered in the product documentation. If you still need assistance, we offer several avenues of support:

Our customers can receive the best support by creating a support ticket. CLICK HERE to create a new ticket (login required).

  • Check our ever-growing for articles and video tutorials.
  • Be sure and see our for definitions of terms you may be unclear on.
  • Check our list of for common questions and answers.

General Support Downloads

Filename Description Size Date
Dahua Player and converter to Dahua Player And Converter To AVI 2.6MB 12/22/2016 DAV2AVI 795.4KB 12/22/2016
General_ConfigTool_Eng_V1.07.2.R.130304 (1).rar General ConfigTool Eng V1 07 2 R 130304 (1) 3.4MB 12/22/2016
general_smartpss_international_is_v1.13.1.r.20160329 (1).zip General Smartpss International Is V1 13 1 R 20160329 (1) 62.8MB 10/11/2016
IP Camera IP Address setup guide.docx IP Camera IP Address Setup Guide 613.7KB 06/30/2015
IPCSearcher5.1.28.5.exe IPCSearcher NEW #2 with cross subnet support 3.3MB 01/04/2017
netscan.exe Netscan 1.6MB 01/06/2017
odm-v2.2.250.msi ONVIF Device Manager Tool ver2.2.250 Open source tool 20.9MB 01/14/2015
rarosx-5.2.0.tar.gz Rarosx-5 2 0 Tar for Mac OS X File Decompressor 487.9KB 12/16/2014
TeamViewer.dmg TeamViewer ver 10 MAC 20.7MB 12/30/2016
TeamViewer_Setup ver 10.exe TeamViewer Setup Ver 10 9.1MB 01/13/2016
VMS_Normal_Setup_En_MAC.tar.bz2 VMS Normal Setup En MAC Tar 75.7MB 03/29/2016 VMS Normal Setup En Windows 103.9MB 03/29/2016
winrar-x64-520.exe Winrar-X64-520 Windows 64bit Trialplay File Decompressor 1.9MB 12/16/2014
wrar520.exe Wrar520 Windows 32bit Trialplay File Decompressor 1.7MB 12/16/2014

Training and Demo videos

Filename Description Size Date
20170109_143413_1[1].mp4 TMHD-8600-IPC Demo video #1 126.4MB 01/09/2017
20170109_144952_1[1].mp4 TMHD-8600-IPC Demo video #2 348.6MB 01/09/2017
Adam 1.mp4 Adam 1 Configure your Audio on your Dahua Rec 72.7MB 01/06/2017
Adam 2.mp4 Adam 2 Configure your Audio on your Dahua Rec 9.8MB 01/06/2017
Adam 3.jpg Adam 3 ENCODE settings to record audio correct on Dahau 3.9MB 01/06/2017

Still stuck? We can also be reached via telephone at 800-308-4204, M-F 10am-4pm EST

Copyright © 2016 PolarisUSA Video, Inc. | 3939 Royal Drive Suite 218, Kennesaw, GA 30144 | 800-308-4204